RETURN & SHIPPING POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any store return questions, contact us at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Unfortunately, we also cannot accept returns or offer refunds on sale items.
The fastest way to ensure you get what you want is to start a return for the item you have (see above), and once the return is approved, make a separate purchase for the new item. We will then issue a refund for the returned item, per policies listed above.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Our policy is that we will not pay return shipping costs for an exchange or a refund, unless the item you received was defective or not the item you ordered. We are happy to send a return label for postage and deduct that cost from your refund. Please let us know your preference when requesting your refund/exchange.
All orders are proccesed and then shipped from BDR H.Q. Please keep in mind we are a non-profit with a small staff and we will get your order shipped as fast as possible. The typical delivery time frame is between 7 to 15 business days for domestic shipments, depending on your location and the shipping service you selected at checkout. Delays may sometimes occur that are beyond our control such as customs or postal delays.